Figure out customer’s needs by patiently listening, keenly understanding and asking necessary questions.

Perform walk-around with new and old customer and demonstrate features of suitable vehicles.

Effectively close sales

Ensure that customer understands everything with regards to the vehicle’s operating features, paperwork and warranty.

Establish and maintain follow-up system, which encourages repeat business cum referrals.

Report to the sales manager with regards to reviews, analyses , objectives, and planned activities

Participates in sales meetings and training provided by the dealership and manufacturers

Review sales statistics and plan more effectively to improve sales.

Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed up.

Ensuring that 100% customer queries are responded.

Ensuring implementation of SOS & quality of sales aspects in showroom.

Handling of customer utilities & conveniences including processes of Floor Management, Valet, Pantry and car delivery.

Capturing of customer complaints, response within 1 hour and resolution within 24 hours through RMs.

Understand customers' needs by listening and asking questions.

Perform walk-around with new and old customers, Provide Test Drives and demonstrate features of suitable vehicles and effectively close sales.

Ensure that customers understand the vehicle’s operating features, paperwork and warranty.

Establish and maintain follow-up system, which encourages repeat business cum referrals.

Report to the sales manager regarding reviews, analyses , objectives, and planned activities.

Review sales statistics and plan more effectively to improve sales.